oxplay Casino & Sportsbook Data Care

This page describes what data we collect when you use oxplay and how we keep that information protected. We collect personal information only when you open an account, make deposits, or place bets on our platform. We do not sell your data to third parties. Our data handling follows applicable privacy law in your jurisdiction, and we remain transparent about how we use your information.

When you access oxplay to view Liga 1 fixtures, Match Winner markets, or our live-dealer studios, we may record certain technical information (your IP address, browser type, pages visited). This technical data helps us maintain platform security, diagnose technical issues, and prevent fraud. We do not use this data to profile you for marketing unless you explicitly consent.

Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's applicable law.

Data we collect at oxplay

We collect several categories of data when you use oxplay. Your account information includes your email, password, full name, date of birth, residential address, phone number, and official identity document (national ID, passport, or driver's licence). We collect this data when you open an account and verify your identity through our KYC process. We retain this data permanently to support account recovery, regulatory compliance, and dispute resolution.

We collect payment information when you deposit or withdraw on oxplay. If you deposit via DANA, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record your transaction ID, amount, timestamp, and payment status. If you transfer funds directly from mobile banking, local payment, online payment, or e-wallet, we record your account holder name, bank reference, and transfer amount. We do not store your full banking credentials or payment-app passwords; those remain between you and your payment provider.

We collect betting and gaming data. When you place a wager on Liga 1 fixtures, Piala Indonesia rounds, or Piala AFF matches, we record your bet ID, teams selected, odds at placement, stake amount, and settlement outcome. Similarly, when you play Crazy Timelive roulette, or slot games, we record your session ID, spin results, and payouts. This data remains in your oxplay account permanently and appears in your Result Archive

We keep your personal data encrypted, accessible only to authorized oxplay staff and third-party processors who assist with payment, compliance, or technical support.

How we use your data on oxplay

We use your payment information to process transactions, prevent fraud, and comply with anti-money-laundering regulations. When you withdraw funds, our compliance team reviews your recent betting and deposit history to confirm your account activity aligns with our terms. This review protects both you and oxplay from unauthorized access and fraudulent withdrawals.

We use your betting and gaming data to settle bets accurately, generate your Result Archive, and investigate disputes. If you contest a settlement or claim unauthorized betting activity, we reference your betting records to determine facts. We do not use your betting patterns to restrict your account or manipulate odds against you; our markets and payouts are fair and transparent.

We use technical data to maintain platform security, detect and prevent fraud, and improve our service. If we identify suspicious activity—such as repeated failed login attempts, deposits from unverified sources, or unusually large withdrawal requests—we may freeze your account temporarily and request additional verification. This protects your account from unauthorized access.

Third parties and data processors at oxplay

We may use third-party compliance and identity-verification providers to verify your KYC documents. These providers process your name, date of birth, address, and identity document copy. We select providers who meet international data protection standards and do not retain your data longer than necessary.

We use technical service providers (hosting, database management, security monitoring) who may access your data to maintain platform infrastructure. We do not permit these providers to use your data for their own purposes. All service contracts include confidentiality and data protection clauses.

We may disclose your data to regulatory bodies, law enforcement, or government agencies if required by law. We do not volunteer such disclosures; we comply only with valid legal requests. If we receive a government request for your data, we will notify you unless legally prohibited from doing so.

Account data retention

We retain your account information, betting records, and transaction history permanently to support your access rights and regulatory compliance.

Payment data handling

We store payment information securely and use it only for transaction processing, fraud prevention, and compliance verification.

Third-party processors

We work with payment providers, compliance vendors, and technical service providers under strict data protection agreements.

Legal disclosures

We disclose your data to regulatory or law enforcement bodies only when required by valid legal process.

Your rights and data access on oxplay

You have the right to access, review, and update your personal information at any time through your oxplay account settings. You can modify your email, password, phone number, and residential address. If you need to update your identity document or proof of address for verification purposes, contact our support team with the new documents.

You have the right to request deletion of certain data, subject to legal and regulatory constraints. We cannot delete your account information, betting records, or transaction history, as these are required for compliance, dispute resolution, and audit purposes. However, we can delete technical tracking data (such as cookies) if you request. You can adjust your browser settings to limit cookies independently.

You have the right to object to certain data processing. If you do not wish to receive promotional emails from oxplay, you can opt out through your account preferences or by clicking the unsubscribe link in our emails. You cannot opt out of essential data processing (such as KYC verification or payment settlement) without closing your account.

Security and data protection at oxplay

We protect your data through encryption, secure servers, and restricted access controls. All data transmitted between your device and our servers is encrypted using industry-standard SSL/TLS protocols. Your account password is hashed and not accessible to oxplay staff. We recommend using a unique, strong password and enabling two-factor authentication (2FA) on your oxplay account for additional security.

Our servers are hosted in secure data centers with physical access controls, backup power systems, and monitoring. We do not store your data in a single location; we use geographically distributed backups. Our servers may be located outside your country of residence. By using oxplay, you consent to international data transfer where necessary for platform operation.

We maintain security incident response procedures. If we detect unauthorized access to your account or a data breach affecting oxplay, we will notify affected users without unreasonable delay. We do not publicly disclose specific security vulnerabilities that could enable further attacks, but we disclose breach facts to affected users and regulatory bodies as required by law.

Cookies and tracking on oxplay

We use cookies to maintain your login session, remember your preferences, and enable core platform functionality. Session cookies expire when you log out; persistent cookies remain until you clear them or they expire. We do not use cookies to track you across external websites or build marketing profiles without your consent.

We use analytics tools to measure platform usage and identify technical issues. These tools may set cookies that track your activity within oxplay only. We do not share this analytics data with external advertisers. You can disable analytics tracking through your browser settings; disabling cookies will not prevent you from using oxplay, but some features may function differently.

Regional considerations and international access

Users across Jakarta, Surabaya, Bandung, and Medan access oxplay under the same privacy policy. We do not vary data handling by region within supported jurisdictions. Your data may be processed by service providers located in different countries. We ensure all processors maintain data protection standards equivalent to or exceeding those in your jurisdiction.

If you access oxplay during Idul Fitri, Idul Adha, or Imlek holidays, your data is collected and processed identically to other periods. We do not apply special data retention or deletion rules based on religious or cultural dates.

Summary: oxplay data privacy

We collect personal, payment, betting, and technical data when you use oxplay. We use this data to verify your identity, process transactions, settle bets, prevent fraud, and maintain platform security. We do not sell your data to third parties. We work with trusted payment processors and compliance vendors under strict data protection agreements.

You have the right to access, review, and update your personal information. You can request a copy of all data we hold about you. You cannot request deletion of account, betting, or transaction records due to legal and regulatory requirements, but you can opt out of marketing communications and limit cookie tracking.

This privacy policy is effective as of its publication date on oxplay. We may update this policy at any time by posting revised terms on our platform. Continued use of oxplay after updates constitutes acceptance of the revised privacy policy.